Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. Items must not be used, damaged, modified, installed, cut, altered, or missing any included parts or accessories. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@nakatomo-inc.com. Please note that returns will need to be sent to the following address:

NAKATOMO Inc. Nakamagome Office
Century Magome PART III 203
3-23-19 Nakamagome, Ota-ku
Tokyo 143-0027
Japan

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@nakatomo-inc.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Shipping

Return shipping costs must be paid by the customer unless the item is defective, damaged during transit, or significantly different from the description.

If your return is accepted, we will provide instructions on how and where to send your package. We do not provide a prepaid return shipping label unless we determine that the return is due to our error.

European Union and United Kingdom 14-Day Cooling-Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union or the United Kingdom, you have the right to cancel your order within 14 days after receiving the item, for any reason and without a justification.

After notifying us of your cancellation, you must return the item within 14 days.

As above, your item must be in the same condition that you received it. Items must not be used, damaged, modified, installed, cut, altered, or missing any included parts or accessories. You’ll also need the receipt or proof of purchase.

Import Duties, Taxes, VAT, GST, and Customs Fees

Depending on the destination country or region, import duties, taxes, VAT, GST, or other applicable import charges may be calculated and collected at checkout.

If duties or taxes were collected at checkout, they are collected in advance for customs clearance.

Import duties, taxes, VAT, GST, customs fees, brokerage fees, carrier fees, and any other import-related charges may not be refundable depending on the destination country, customs authority, carrier, or payment processor.

If a carrier asks you to pay import duties or taxes upon delivery even though they were already collected at checkout, please contact us before making the payment.

Refused Delivery, Incorrect Address, and Failed Delivery

If a package is refused, returned due to an incorrect address, failure to receive the package, or other reason not caused by our error, any return shipping fees, carrier charges, customs fees, or other costs incurred may be deducted from the refund.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

If the item is returned in a different condition than when it was shipped, a partial refund may be issued.

Original shipping costs, if any, are non-refundable.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@nakatomo-inc.com.